Refund policy

If something isn't right, tell us. We'd rather you end up with the bag you actually want than keep a sale we didn't earn, and we'll always work with you to make it right. <3

Start a return or exchange here.

The 30-day window

You have 30 days from the day your order is delivered to return or exchange eligible items.

To qualify, the item needs to come back unworn, unwashed, undamaged, and in its original packaging with all tags attached. Items showing signs of wear, washing, stains, or marks may not be eligible for a refund, and Mazie Days reserves the right to refuse a return that arrives unsuitable for resale.

Custom items

Custom and hand-painted pet portrait items are final sale and can't be returned or exchanged, since each one is made specifically for you.

That said, if a custom item arrives damaged, or isn't what you ordered, that's our mistake and we'll fix it. Email us with a photo and we'll sort it out.

Return shipping

Return shipping is the customer's responsibility, and the cost is deducted from your refund — so there's nothing to pay upfront.

The exception is when the return is our fault. If we sent the wrong item, if your bag arrived damaged, or if we got something wrong on our end, we cover shipping both ways and you receive your full refund. You shouldn't pay for our error.

Refunds

Once your return arrives and passes inspection, your refund is processed to your original payment method within 5–7 business days. Depending on your bank, it can take a few extra days to appear on your statement.

Exchanges

Want a different bag, color, or size instead of a refund? Start it the same way as a return and tell us what you'd like to swap for. Same 30-day window, same condition requirements.

Something wrong with your bag?

If a bag arrives damaged, or something gives out when it shouldn't have, email help@maziedays.com with a photo and your order number. We'll replace it or refund it. These bags are built to keep up with daily walks — if yours doesn't, we want to hear about it.

Questions

Email help@maziedays.com or text/call 703-969-7615. We're happy to help.