Frequently Asked Questions

Orders are processed within 2–3 business days (Monday–Friday, excluding holidays). Once your order ships, delivery within the US typically takes 3–7 business days depending on your location. You'll get a shipping confirmation email with tracking as soon as it's on its way.

Worldwide. International shipping rates are calculated at checkout based on your location. Delivery times outside the US vary by destination and customs processing. Any import duties or taxes charged by your country are the customer's responsibility and are not included in your order total.

Yes — orders over $125 ship free within the United States. Standard rates for smaller US orders and for international orders are calculated at checkout based on your order and location.

You'll receive an email with a tracking number as soon as your order ships. If you haven't received tracking within 4 business days of placing your order, email help@maziedays.com and we'll look into it.

If your package arrives damaged, or tracking shows it as delivered but you haven't received it, contact us at help@maziedays.com within 7 days and we'll sort it out. Photos help if something arrived damaged.

Email us at help@maziedays.com as soon as possible and we'll do our best to catch it before it ships. Once an order has shipped we're not able to change the address or cancel it. Please double-check your shipping address at checkout — we can't be responsible for orders delivered to an incorrectly entered address.

Returns and exchanges here are easy, and we'd rather you have the right bag than the one you ordered. If something isn't right, tell us — we'll make it right.

You have 30 days from the day your order arrives to return or exchange it. Just send it back unworn and undamaged, in its original packaging with the tags still on, and we'll take care of the rest. No forms to argue with, no restocking fees.

The only thing we can't take back is custom and hand-painted portrait items — those are made specifically for you, so they're final sale. If one arrives damaged or isn't what you ordered, that's on us and we'll fix it.

Email help@maziedays.com with a photo and your order number. If a bag arrives damaged, or something gives out when it shouldn't have, we'll replace it or refund it. We make these to keep up with daily walks — if yours doesn't, we want to know.

Head to our Returns page and follow the link to our returns portal. You'll need your order number and the email address you used at checkout. We'll email you a return label and instructions once your request is approved.

Return shipping is covered by the customer, and the cost comes out of your refund — so there's nothing to pay upfront.

The exception: if the return is because of something we got wrong — the wrong item, a damaged bag, a mistake on our end — we cover the shipping both ways and you get your full refund. You shouldn't pay for our error.

Once your return arrives and passes inspection, your refund is processed to your original payment method within 5–7 business days. Depending on your bank, it can take a few extra days to appear on your statement.

Yes, as long as the item meets the return conditions above and you're within the 30-day window. Start it the same way as a return and note what you'd like to swap for. If you have any questions, email help@maziedays.com and we'll get you sorted!

Choose your bag, upload a photo of your pup at checkout, and our local artist partner hand-paints their portrait directly onto the bag. Because every portrait is painted by hand, please allow 6–8 weeks for your order to be completed and shipped. No two are ever exactly alike.

One clear, well-lit headshot works best — forward-facing or profile. Natural daylight, no heavy filters, and close enough that you can see your pup's face clearly. If we can't work from the photo you send, we'll email you before we start.

Our standard listings are for one pet per bag. For two or three pups on a single bag, email help@maziedays.com and we'll coordinate a multi-pet order with you directly.

All four have the built-in poop bag dispenser and the same thoughtful pockets — the difference is how much fits.

The Charlie (11 × 4.5 × 7″) is the roomiest, for everything.
The Mazie (9 × 3.5 × 6″) is the original everyday bag.
The Millie (8 × 3 × 5″) is the structured crossbody.
The Bella (5 × 2 × 8″) is the phone bag.

Compare all four side by side →

A hidden pocket on the back of the bag holds a standard roll of waste bags and feeds them out one at a time through a small opening. No digging through your bag one-handed while your dog pulls toward a squirrel. It's patent-pending, and it's on every bag we make.

Crossbody, belt bag, or over the shoulder — the Millie also wears as a handbag. The strap adjusts, and our chains and Flex Fit Strap let you change the look without changing bags.

Our bags are made from premium vegan leather. To clean, wipe gently with a damp cloth and mild soap, then let air dry.

We do. Mazie Days gift cards are delivered by email and never expire — a good call when you're not sure which bag she'd pick.

Every quarter we donate a portion of sales to a different nonprofit animal rescue. Mazie Days was started by a dog mom of three rescue pups, so it's the part of this we're proudest of. See who we're supporting →

Email help@maziedays.com or text/call 703-969-7615. We're happy to help with orders, custom portraits, returns, or anything else!