Frequently Asked Questions

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Can I return my item?

While we hope that you will love your Mazie Days merchandise, if for any reason you are unsatisfied with your purchase of full priced merchandise, we will gladly accept your unworn/unused items within 15  days of the delivery date. Sale items and items purchased using a 20% discount code or above, are FINAL SALE and are not eligible for return. 

Eligible items must be returned in their original condition – not worn or damaged – and must have all tags attached and returned in original packaging.

View for more information on returns.

Is it easy to return items?

Once your return is authorized, you'll receive a shipping label via email. Please note we're not offering free return shipping labels at this time.

What items are non-refundable?

Items purchased past the 15-day return policy. 

Items that have been worn or damaged.

Items marked as final sale. 

Free gifts or promotional items with retail value. 

Items purchased using a 20% discount code or above. 

Sales and clearance items, including sample sale items. Original shipping and handling fees. 

Orders placed online cannot be returned to our retail locations. 

Orders placed at retail locations cannot be returned online. International orders.

What is Mazie Days known for?

Mazie Days is known for crafting innovative, versatile, stylish accessories for pet parents that blend fashion and functionality to effortlessly take you from dog walks to dinner dates.

Where can I buy Mazie Days products?

You can purchase Mazie Days products on our official website. We also occasionally collaborate with select retailers for special collections.

Are Mazie Days products made of vegan leather?

Yes, all our products are 100% vegan leather and are crafted using environmentally friendly materials that feature recycled components and sustainable resources, aiming to reduce environmental impact so you can look, and feel good stepping out with your Mazie Days.

How do I clean and care for my Mazie Days bag?

Mazie Days bags can be spot-cleaned with a damp cloth.

Can I customize my Mazie Days bag?

Yes, you can personalize your Mazie Days bag by exploring our range of decorative chains and straps. Mix and match to create a unique look that suits your own personal style.

Do you offer international shipping?

Yes, we offer international shipping to many countries. You can check the availability of shipping to your location during the checkout process on our website.

What sets Mazie Days apart from other fashion brands?

Mazie Days is distinct for its commitment to bringing together functionality, fashion, sustainability, and versatility with our thoughtfully designed vegan leather bags that, like your four-legged bestie, make every step together better.

Are Mazie Days bags ONLY suitable for dog owners?

Not at all! We’re a brand that aims to create bags for ALL walks. Whether you’re a busy gal on the go or mom to a tiny human, Mazie Days is the perfect accessory for anyone looking to carry all their essentials in a chic and hands-free bag that will have your back from farmer’s markets to festivals, play dates to dinner dates, and everywhere in between.